terms and conditions
READ THIS BEFORE PURCHASING ANY DESIGN
LAST UPDATED 12/31/21
Terms & Conditions Acceptance
You (the client), agree that you have read, agreed, and fully comprehend the material presented to you. You also agree that you AGREE to all terms and conditions once you check out, which gives consent that you have read, agreed, and full comprehend this information.
Payment and Charges
You (the client) understand that in order for I (the designer) should start any service, that you must pay in full the costs of any service that will be provided. No deposits are accepted under any circumstances. The only time deposits are prohibited is when you pay for services over $300, and there will be options to pay half, and then full. You also understand that once the money is received the start of the project will began and that refunds will not be issued under any circumstances.
Ninisketches does not provide refunds. If a buyer is unsatisfied with our services, we are more than happy to accommodate them by making revisions or providing a credit towards future services. Credits are NOT guaranteed.
We do NOT provide refunds for buyers remorse. Refunds are only processed if we decide to provide them.
The client agrees that they will give full details/ description to the designer. If information is not sent, please refer to Ghosting Clause for additional information. Client also understand that what is submitted onto the design form will be used for the design.
3 Draft Revision
The designer will require a 3 Draft revision for the client. Once the client has reviewed the design, the client has 3 opportunities, with no charge, to give full descriptions of changes needed done. Once the client has fulfilled the 3 drafts, they understand there will be an additional $20 fee added for each additional change. Please understand that theses 3 revisions mean that they are only 3 CHANGES. For example, if I were to make you a flyer and send you the first draft, the following is not considered:
"Can you change, the title, make the font bigger, make the background black, switch the words around, and change the picture"
This would be considered 5 revisions. Which means, you'll have to pay $20 for the extra revisions. Below is an example of what's considered:
"Can you change the title font, change my picture and make the background back"
This would be considered 3 revisions. Once you checkout and sign our contract, you agree to these terms.
The client also understands that once he/she has received their final copies for their design, that they can NOT ask for any additional changes. If they do so, you will be charged for the price of a new design.
The client understands that they will receive their design in 5-14 days for A La Carte Services, 28-31 business days/4 weeks for design packages and websites. (WEEKENDS NOT INCLUDED). Custom packages can take up to 2 months to complete depending on package size.
We work diligently to deliver services promptly. However, turnaround times could be extended due to unforeseen circumstances, including but not limited to high order volume, personal emergencies, health problems and more.
Revisions take 1-3 business days to complete but can take up to 5 depending on work load!
Please also understand communication is key. Once you send information for any work, that's when we're able to being working. Delayed responses for design work, can effect design turnaround.
The turnaround time for all Graphic Design Services, begins when FULL ADVANCE PAYMENT has been made, design form is completed and all content (i.e., images, pictures, bio, information, links, etc.) for the design project has been supplied by the CLIENT.
Upon completion of the project, the designer will deliver only one design in the format of jpg or png. If changes are needed, you are allowed to make 3 revisions free of charge. Once those 3 are fulfilled and there are additional revisions needed, an added fee of $20 will be provided.
To be eligible for a full refund the client must request a cancellation of their order within 24 hours after purchasing. Also a refund is only eligible IF I recieve an order from the client and they do not submit info in the design form. Which means I have no material to design with so a refund will be submitted but you WILL NOT be able to order with Ninisketches again in the future.
Ninisketches LLC is NOT responsible if the client decides not to read our terms & conditions. DESIGNER has all rights to cancel an open project due to no response after drafts are sent after a 72 hour grace period.
CLIENT COMMUNICATION/GHOSTING CLAUSE
We appreciate our clients to be very attentive during the design process. Please understand that after your receive your designs, or after you place your order you need to respond/or send your information in a timely manner. No longer than a week. If you take more than 7 days to respond to emails, you will placed at the end our list and your revisions/final copies will be sent once we get to you.
If you do not respond or send information within 10 days, you will be charge a $30 restart fee.
If you do not respond or send information in over 15 days, your order WILL be cancelled and you will not be granted a refund under ANY circumstances.
All final copies will be sent via Google File Drive. You will have your own folder with each design you have purchased. We send designs in PDF, PNG, and JPG format. PSD/AI can be provided upon request. We do not send files/copies in any other way.
If you, the client, for some reason decided that you want to dispute our order without communicating with us first to fix the problem, you WILL BE BANNED from our site and will not be able to book again! Please communicate with us first because we want to make sure all of our clients are satisfied!
Once you purchase any design. You agree to ALL TERMS!